Privacy Policy

Élite Lets Co is a UK-based property management company specialising in landlord services, tenant placement, and guaranteed rent arrangements. Our contact email is team@eliteletsco.com.

We are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where required, we act as the data controller for personal information collected through this website and our services.

We may collect the following categories of personal information:

• Name, email address, phone number, and postal address
• Property details you share with us (address, type, current tenancy status)
• Identity and financial information required for tenancy referencing
• Communications and correspondence between you and our team
• Website usage data collected via cookies and analytics tools
• Any other information you voluntarily provide when contacting us

We use your personal data only for the purposes for which it was collected. This includes:

• Responding to your enquiries and providing property management services
• Processing tenancy applications and conducting referencing checks
• Communicating updates regarding your property, tenancy, or our services
• Complying with our legal and regulatory obligations as a letting agent
• Improving our website and services through anonymised analytics data
• Sending service-related communications (not marketing without your consent)

We process your personal data on the following legal bases under UK GDPR:

• Contract: Where processing is necessary to deliver our services to you
• Legal obligation: Where we are required to process data to comply with the law
• Legitimate interests: For operating and improving our property management business
• Consent: Where you have explicitly agreed to specific processing activities

We do not sell your personal data to any third party. We may share your information with trusted partners where necessary to deliver our services, including:

• Tenant referencing platforms (e.g. for credit and identity checks)
• Guaranteed rent insurance providers (e.g. Protectivity.com, where applicable)
• Legal advisors and solicitors in connection with tenancy matters
• Maintenance contractors (name and contact details only where required)
• Cloud storage and software service providers under appropriate data agreements

All third parties we work with are bound by appropriate data protection agreements and are required to handle your data securely. We may also disclose data where required by law, court order, or regulatory authority.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

Tenancy-related records — including landlord agreements, tenancy agreements, and financial records — are typically retained for a minimum of six years after the tenancy ends, in line with legal and tax obligations. Enquiry data from contacts who do not become clients is retained for no longer than 12 months.

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data where there is no lawful reason to retain it
• Restriction: Request that we limit how we process your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format where applicable
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at team@eliteletsco.com. We will respond within 30 days.

Our website may use cookies — small text files stored on your device — to enhance your browsing experience and analyse how visitors use our site. Cookies may be used for essential site functionality and anonymised analytics purposes.

You may disable or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of our website.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Access to personal data within our organisation is restricted to those with a legitimate need.

While we take data security seriously, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security, but we will notify you and the relevant authorities promptly in the event of a data breach where required by law.

For any privacy-related queries, requests, or concerns, please contact us directly. We take all privacy matters seriously and will aim to resolve your query promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's independent data protection authority — at ico.org.uk or by calling 0303 123 1113.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised "last updated" date at the top.

We encourage you to review this policy from time to time. Continued use of our website or services following any update constitutes your acceptance of the revised policy.